At The 138 Way, customer satisfaction is our top priority. While we do not offer refunds on purchases made through our website, we understand that sometimes things don't work out. If you are not completely satisfied with your purchase, please reach out to us at firstname.lastname@example.org, and we'll do our best to make it right. We offer free returns and exchanges for any items returned in their original condition.
- If you receive a damaged or defective item, we will offer a replacement or store credit.
- Our return policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, we cannot offer a return or exchange.
- To initiate a return or exchange, please email us at email@example.com with your order number and reason for the return or exchange.
- We will provide you with return instructions and a shipping label if necessary. The customer is responsible for return shipping costs unless the item is defective or damaged.
- Once we receive the returned item and it is confirmed to be in its original condition, we will process the return or exchange as requested.
- If you have any questions or concerns about our return policy, please feel free to reach out to us at firstname.lastname@example.org.